Something not working as expected? Here is how to get help quickly.
1. Check the basics
- Device offline? Confirm it has power and network access, then check its MQTT credentials under the device settings. Most gaps in readings are connectivity, not the platform.
- Can't sign in? Use the "Forgot password" link on the login page, or ask an administrator to reset your password.
2. Contact support
Email app@autostatica.com or use the contact form. To help us answer fast, include:
- your username and the site or device affected,
- what you expected and what happened instead,
- the time it happened (with your time zone) and a screenshot if possible.
We respond to support requests within one business day; priority and enterprise plans have shorter response times as agreed.
3. Planned maintenance
Maintenance windows are announced by email at least 48 hours in advance and scheduled outside business hours whenever possible.